Returns Policy

1. Easy Returns - Change Of Mind, Size Or Style

Here at Plus Size Clothing Co we want to make sure all customers have a great experience with us!  If you have a change of mind or would like to exchange your item(s), Plus Size Clothing Co is more than happy to help.

All eligible full priced items can be returned to us for a store credit within 14 days of receiving the parcel. Please ensure you meet the below criteria to be eligible to make a return.

Return Criteria

• All items must be in their original condition, be unworn and unwashed, and with all original packaging/labels attached and undamaged (where applicable).
• All items must be in original and saleable condition; no fake tan, makeup or deodorant marks/odours.
• Must be a full priced item. All sale or clearance items are final and cannot be returned.
• Must be sent back within 14 days of receiving your item(s).
• For hygiene reasons; lingerie and swimwear cannot be returned.

Please note:

• The cost of return shipping is at the customer’s expense.
• Store credits will be issued upon receipt and inspection of returned item(s) in line with our Returns Policy. Please allow up to 5 business days for your return to be processed upon receipt.
• Store credits are valid for 12 months and are for the value of the goods only and do not include postage.  Store credits cannot be combined with other promotions/discounts/credits.
• Plus Size Clothing Co reserves the right to refuse returns or charge a late fee should a return not meet our 'Returns Criteria'. 
• We are unable to offer refunds*
• If items are returned to Plus Size Clothing Co in a way in which additional costs to Plus Size Clothing Co are incurred i.e return to sender,  then the customer will be required to pay for that cost prior to receiving any refunds or store credits.
  
  

How do I send a return?

1. Please make sure you have read and understood our Returns Policy.

2. Returns address:
   
   PO Box 273
   Mornington VIC 3931 Australia
   

    

Please include:

• Your order number from your confirmation email (4-digit code starting with hashtag i.e #1234)
• Reason for return

Please note:

• Any returns that fail to comply with the above conditions may be sent back to the customer at the customer’s expense. Postage must be paid for by the customer within 30 days to have your item(s) returned.
• Note:  Free shipping discounts / coupons cannot be used on return shipping.
  
  

Have you received my return?

We recommend using a tracking service when you return your item with Australia Post.  That way you can track your return and see when it reaches our warehouse.

Once your return has reached our warehouse, allow up to 5 business days for us to process your return and issue your store credit.

One your return has been processed we will send you a confirmation email with your store credit. Please check your spam/junk folder in your inbox in case it has gone there!

Is there anything I can’t return?

• Items marked as sale or clearance
• Underwear
• Lingerie
• Nightwear
• Swimwear
• Hosiery
• Gift cards / Coupons / Store Credits
  
  

Can I exchange an item?

We recommend returning your item back to us, then using your store credit to place a new order.

I put in the wrong address?

We recommend contacting our customer service team immediately at customer@plus-size.com.au to let them know.  They may be able to stop the order before it is sent out and update the address for you :)

What if the item is already sent with the wrong address?  As we are sure you understand it is the obligation of the customer to provide the correct delivery address details at the time of ordering. Should you enter the wrong address, not to worry we all make mistakes.  Unfortuantely we will have to wait for the item to return to sender which will depend on the courier or Austraia Post.   Once arrived you shall be provided with a store credit for the value of the order minus any shipping costs or fees charged due to return to sender. 

 

Afterpay, Laybuy, Zippay or Humm Returns

If you return an item purchased through Afterpay, Laybuy, Zippay or Humm, we will email you with your store credit code. Please note, your personal agreement with your buy now pay later gateway will still stand and you will continue to pay any scheduled repayments.

For any repayment queries please contact Afterpay on 1300 100 729, or Humm on 1800 895 791.

2. Damaged returns - I’ve received a faulty item

Not to worry!  If your item is deemed to have an issue our team will provide the appropriate remedy under the consumer guarantees :)

Reach out to us at customer@plus-size.com.au within 14 days of receiving the parcel with clear photos of the deemed fault(s) and include your order number in the subject line.  Our amazing team will get back to you as soon as possible!

2a.  Cancellations
Unfortunately, once an order has been processed online, we are unable to make changes or cancel.  If we are able to intercept the parcel prior to it being sent then a 10% cancellation fee applies.

Change of Mind Refunds*

In compliance with Australian Consumer Law, Plus Size Clothing Co is not required to provide a refund for change of mind purchases, i.e. if you make a wrong selection, need a different size or change your mind. This includes items purchased using Afterpay Laybuy, Humm or Zippay. If there is a fault with your order please reach out to our customer service team at customer@plus-size.com.au who will first attempt to replace or repair the error. If this is not possible we will offer you a credit note or refund.

Store credits are to be used in exchange for products,  they cannot be used on shipping.

For more information on your rights as a consumer please see https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund